Overview

The entertainment industry is constantly evolving, with new media formats and player devices coming on the market every day, and more opportunities to reach customers and sell product. B3 provides the ideal e-commerce solution for entertainment companies in this rapidly changing environment. Our uniquely comprehensive set of services provides an integrated solution for your online sales—shopping carts, payments processing, fulfillment, and customer service—and manages all of the behind-the-scenes complexity, saving you time, headcount, and headache. B3's consolidated shopping cart lets you sell CDs, merchandise, DVDs, ringtones and digital downloads, all in the same checkout, allowing you to cross-sell to customers who want to buy from you.

Branded Stores

In entertainment, the artists' brands matter. That's why B3's online stores reflect your brands, not ours. See our stores in action at Rhino Records, the Eric Clapton Store, and the Josh Groban Store.

Each shopping cart is customized for the artist brand:

• Page headers
• Breadcrumb navigation
• Background colors
• Button graphics
• Shopper prompts
• Policy links
• Copyright and trademark notices

Our shopping cart functionality supports direct integration with an existing online store and individual "Buy Now" links from promotional websites, email campaigns, or online advertising.

B3 can manage the checkout process from the shopping cart on forward, or we can manage your entire online store. Our storefronts allow shoppers to:

• Search for products by genre, artist, or title keyword
• View cover art, listen to sound samples
• Follow links to other products by the artist including video and sheet music

Digital and Physical Product

B3 is the first e-commerce solution provider to allow your customers to buy both digital and physical products in the same shopping cart. Now you can use digital assets—such as downloads, ringtones and wallpaper—to promote and drive sales of higher margin physical products like T-shirts and CDs. And now your customers can shop for and buy the artist products they want all in the same place.

Integration with Fulfillment Centers

B3's partnership with the following fulfillment and distribution companies completes the seamless sales process:

• PDS Newroads ( NewRoads.com )
• AEC—Alliance Entertainment Corp ( Aent.com )
• Cinram ( Cinram.com )

Order Management

B3's Entertainment Order Center allows you to manage those elements of the online order process that change frequently—reducing the amount of custom development required for system updates. Access is securely controlled through user name and password management tools. B3's Entertainment Order Center supports a wide variety of tools to maximize sales, manage shopper purchase behavior, and manage pricing:

• Support for pre-orders—allowing you to take orders before the ship date
• Premiums—addition of promotional premiums when shopper meets promotional qualifications
• In-stock status—configurable based on your re-order policies
• Sale pricing—allowing special prices for limited time frames
• Sales taxes—system calculates appropriate sales tax based on shopper's shipping address
• Shipping and handling charges—system calculates appropriate shipping and handling charges based on rate tables and shopper's shipping address and shipping method

Payment Types

B3 supports multiple payment options—credit card, PayPal, and gift cards—to maximize your customer reach.

Reporting Tools

B3 offers various reporting tools to help you track orders, sales, tax payments, and even Soundscan.

Customer Service

B3 provides direct telephone and email support to your customers through Time Customer Service. Hours of operation are M-F 8:00 am to midnight, Sat 8:30 a.m.—7:00 pm, and Sun 10:30 am to 7:00 pm EST (except holidays). Customer service representatives have real-time online access to order and shipping information and can answer questions related to:

• Status of orders
• Status of shipments and charges to a credit card
• Escalation of shopper issues
• Issuance of credits
• Tracking of customer communications

Customer service representatives use sophisticated Echomail tools to generate automated responses to shopper email inquiries.